These are the behaviours which underpin the culture or SnowyVets. We align our actions to these values, and hold ourselves accountable to upholding them in everything we do.
As a team, we will act as advocates for your animal’s health and quality of life. As a team, we will always offer what we believe to be the best treatment option for your animal. As a team, we will provide the best care for your animal that we are capable of. As a team, we will constantly monitor and maximise your animal’s emotional and physical well-being.
As a team, we show empathy to client’s feelings and respond appropriately. As a team, we truly listen to what people have to say to us. As a team, we recognise the value of rapport and aim to foster it whenever we can. As a team, we take responsibility for situations under our control- both action and communication. As a team, we show gratitude to our clients for the responsibility and trust they place in us. As a team, we present ourselves in a way that is a reflection of our high standards of care. As a team, we are honest about what we know, and what we don’t know.
As a team, we hold ourselves accountable and take responsibility for our own actions. As a team, we pay attention to, and care for our emotional and physical well-being, as well each other’s. As a team, we foster a safe-to-fail workplace. As a team, we are prepared to have fun, and don’t take ourselves too seriously. As a team, we ensure one- another’s safety and review safety measures regularly. As a team, we are prepared and willing to learn and change to improve our performance and meet challenges As a team, we believe that the opposite of success is learning As a team, we are grateful for our blessings As a team, we encourage each other to take steps toward becoming more physically healthy.