These are the behaviours which underpin the culture or SnowyVets. We align our actions to these values, and hold ourselves accountable to upholding them in everything we do.
Animal Welfare
As a team, we will act as advocates for your animal’s health and quality of life. As a team, we will always offer what we believe to be the best treatment option for your animal. As a team, we will provide the best care for your animal that we are capable of. As a team, we will constantly monitor and maximise your animal’s emotional and physical well-being.
Client Care
As a team, we show empathy to client’s feelings and respond appropriately. As a team, we truly listen to what people have to say to us. As a team, we recognise the value of rapport and aim to foster it whenever we can. As a team, we take responsibility for situations under our control- both action and communication. As a team, we show gratitude to our clients for the responsibility and trust they place in us. As a team, we present ourselves in a way that is a reflection of our high standards of care. As a team, we are honest about what we know, and what we don’t know.
Well-being
As a team, we hold ourselves accountable and take responsibility for our own actions. As a team, we pay attention to, and care for our emotional and physical well-being, as well each other’s. As a team, we foster a safe-to-fail workplace. As a team, we are prepared to have fun, and don’t take ourselves too seriously. As a team, we ensure one- another’s safety and review safety measures regularly. As a team, we are prepared and willing to learn and change to improve our performance and meet challenges As a team, we believe that the opposite of success is learning As a team, we are grateful for our blessings As a team, we encourage each other to take steps toward becoming more physically healthy.
